Terms of service

This website is operated by PRANOHE. Throughout the site, the terms “we,” “us,” and “our” refer to PRANOHE. By visiting our website and/or purchasing from us, you agree to the following Terms of Service.

1. General Conditions  
We reserve the right to refuse service to anyone for any reason at any time. By using this website, you confirm that all information provided by you is accurate, complete, and current.

2. Products & Services  
All products displayed on PRANOHE are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product details without prior notice.

3. Product Appearance  
We strive to display product colors, designs, and details as accurately as possible. However, slight variations may occur due to lighting, photography, screen settings, or handcrafted finishes.

4. Pricing & Payments  
All prices are listed in the applicable currency and are subject to change without notice. Payments must be completed successfully before order processing and shipment.

PRANOHE reserves the right to cancel, hold, or verify any order if suspicious, fraudulent, or unauthorized payment activity is detected.

5. Order Acceptance & Cancellation  
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspicious transactions
- Incomplete customer information
- Unauthorized payment activity

6. Shipping & Delivery  
Orders are processed within the stated business days. Delivery timelines are estimates only and may vary due to courier delays, customs clearance, weather conditions, or unforeseen circumstances.

7. Incorrect Shipping Information  
Customers are responsible for providing accurate shipping details. PRANOHE is not responsible for orders shipped to incorrect addresses provided by customers.

8. Damaged, Missing, or Incorrect Items  
Customers must record a clear continuous opening/unboxing video while opening the package. The video should clearly show the sealed package, shipping label, and product condition.

Claims regarding damaged, missing, defective, or incorrect items must be reported within 24 hours of delivery with the opening video, photos, and order details for verification. Claims submitted without a proper unboxing video may not be eligible for replacement, refund, or support.

9. Returns & Refunds  
Returns or refunds are accepted only according to our Refund Policy. PRANOHE reserves the right to reject refund or replacement requests that do not meet our policy requirements.

10. Intellectual Property  
All content on this website including logos, branding, product images, graphics, text, videos, and designs are the exclusive property of PRANOHE and may not be copied, reproduced, or used without written permission.

11. User Conduct  
Customers agree not to misuse the website, engage in fraudulent activity, attempt unauthorized access, or violate any applicable laws while using our services.

12. Limitation of Liability  
PRANOHE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

13. Privacy  
Customer information is collected only for order processing, customer support, communication, and improving shopping experience. We do not sell customer information to third parties.

14. Changes to Terms  
PRANOHE reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

15. Contact Information  
For any questions regarding these Terms of Service, please contact us:

PRANOHE  
Mumbai, Maharashtra, India

Email: support@pranohe.com  
WhatsApp: +91 9136400451
Instagram: @pranohe