At PRANOHE, we are committed to delivering your orders safely and efficiently.
Processing Time :-
Orders are processed within 1–3 business days after confirmation. Orders are not processed on Sundays or public holidays.
Estimated Delivery Time :-
India: 3–7 business days
International: 7–15 business days
Shipping Charges :-
Shipping charges are calculated at checkout based on the delivery location and order value.
Order Tracking :-
Tracking details will be shared once your order has been shipped.
Delivery Delays :-
Delivery times may vary due to courier delays, weather conditions, customs clearance, or unforeseen circumstances.
Incorrect Shipping Information :-
Customers are responsible for providing accurate shipping details. PRANOHE is not responsible for orders delivered to incorrect addresses provided at checkout.
Damaged Orders :-
If you receive a damaged, defective, missing, or incorrect item, customers must record a clear continuous opening/unboxing video while opening the package. The video should clearly show the sealed package, shipping label, and product condition.
Customers are requested to contact us within 24 hours of delivery with the opening video, relevant photos, and order details for verification. Claims submitted without a proper unboxing video may not be eligible for replacement, refund, or support.
Contact Us :-
Email: support@pranohe.com
WhatsApp: +91 9136400451
Instagram: @pranohe
